Custom Agreements Policy

Last Updated: 24 April 2025

GroupDocs is a technology company focused on building the best software products in the world. In order to maintain that focus we have a small business team, so that we can have a greater number of developers and support staff. The time and costs associated with negotiating and managing custom agreements is high; therefore, our agreement policies must be more conservative so that we can continue to build better products and services.

Pre-purchase Agreements

Pre-purchase agreements are any agreements requested prior to a purchase being made. Examples include nondisclosure agreements, evaluation agreements and other similar documents. GroupDocs is unable to accommodate any pre-purchase agreements. Our End User License Agreement contains language for evaluations, and confidentiality. The terms of the End User License Agreement apply once an evaluation is installed, so it’s possible the End User License Agreement may contain the types of assurances requested in other pre-purchase agreements.

Customized License Agreement

GroupDocs is willing to accept limited changes to our End User License Agreement. All changes must be made in the GroupDocs agreement wizard. The wizard outlines areas of the license agreement that GroupDocs is willing to change, to minimize negotiation time, in order to make efficient use of our clients’ time and resources.

One must be willing to purchase Enterprise Support in order to negotiate a custom license agreement. More information regarding Enterprise Support can be found in the support section. If negotiations are unsuccessful, then there is no obligation to purchase Enterprise Support. Contact the GroupDocs sales team for access to the GroupDocs agreement wizard.

The negotiation of a customized license agreement is expected to be fully concluded in a reasonable time. In the event an agreement cannot be settled upon in a timely manner GroupDocs reserves the right to charge an additional fee.

Hand-Crafted License Agreement

For more substantial changes, such as redlines to the GroupDocs EULA or the inclusion of references to external agreements, statutes, or policies, GroupDocs offers a Hand-Crafted End User License Agreement (EULA) option. This option incurs an additional fee of $9,999 USD, and its availability is subject to the discretion of the GroupDocs Business Team.

All Hand-Crafted EULA negotiations are expected to conclude within a reasonable timeframe. If agreement cannot be reached promptly, GroupDocs reserves the right to close the request or apply additional fees where applicable. The Hand-Crafted EULA fee is only charged after a successful agreement negotiation. If negotiations are unsuccessful, then the fee is not charged.

To request a Hand-Crafted EULA, contact the GroupDocs sales team with a brief explanation of the required changes. This helps us assess feasibility and respond with next steps efficiently.

NDA

In Section 7 of the End User License Agreement, there is NDA-style language. When sharing sensitive content with any GroupDocs Team Member, simply include a “Confidential Information” note and any data or files will be covered and treated with the utmost confidentiality. GroupDocs is unable to make any additional warranties aside from what is included in the End User License Agreement.

Questionnaires and Vendor Forms

GroupDocs provides all customers with access to the Aspose Trust Center, which offers comprehensive self-service resources to support vendor due diligence. This includes policy documentation, links to related materials, and answers to frequently asked security and compliance questions.

If a customer requires GroupDocs to complete a custom vendor form or questionnaire, whether submitted via a third-party platform (e.g., OneTrust), Word document, Excel spreadsheet, or other format, the following conditions apply:

  • The customer must have an active Enterprise Support subscription or be purchasing one in conjunction with the form submission.
  • The customer must have an active product subscription or be purchasing one in conjunction with the form submission.
  • Any purchase associated with the vendor form submission must be made directly from GroupDocs, and not through a third-party, whether it is a new purchase or a renewal.
  • GroupDocs will not complete questionnaires or vendor forms for customers with expired support or product subscriptions.

These requirements reflect GroupDocs' commitment to maintaining operational efficiency while offering expanded services to customers with complex procurement workflows.

GroupDocs reserves the right to decline completion of questionnaires or vendor forms if these conditions are not met.